General Details

Customer Service Information
If goods received are faulty, we will refund you in full by crediting your chosen payment card.
If you have any problems with your order, please call 01608 683379 between Monday to Thursday, 9:30am until 4:00pm.
We will investigate and respond to any complaints within five working days.
All our products are carefully checked and leave our premises in perfect condition.
This does not affect your statutory rights as a consumer

You cannot collect your order from our premises. We are purely an Internet company. WE CANNOT SEND OUT SEVERAL ITEMS FOR A CHOICE TO BE MADE AND THE REMAINDER RETURNED. If you are so unsure of your choice, you would be far better to go to a shop where you will be able to choose a style and colour easier.
PLEASE ensure you give a correct email address and check your junk folder if you have one. If there is a problem with your order we will contact you by email first.


Refund Policy
Due to the personal nature of turbans, scarves and hats and for hygiene reasons, we are unable to exchange or refund payment on our products that have been worn or stretched out of shape. All items must be in factory condition with tags still attached. Please note that any items returned smelling of tobacco, hairspray or perfume, have make up on them or appear washed or stained will not be accepted for refund or exchange. In line with the Distance Selling Regulations, all returns must be completed within 7 days from receipt of your purchase, no refunds or exchanges will be accepted after this time. Please contact us by e-mail or telephone upon receipt of your turban/scarf if you require a refund or exchange. You MUST inform us if you are returning your order. Any items returned without prior notice will not be accepted. All goods are inspected prior to dispatch and must be returned in the same new condition as received by you and must be complete with any hang tags and packaging. You are responsible for paying the return delivery cost. THERE IS A 10% RESTOCKING FEE ON ALL RETURNED PRODUCTS. This is waived if the item is returned with 48 hours in brand new, factory condition.
It is VERY important that you clean off any make up before trying on turbans and scarves.
We refund only the purchase price of the returned item (less re-stocking fee if applied). We cannot refund postal costs. THERE IS NO EXCHANGE OR REFUND ON SALE ITEMS. THERE IS NO EXCHANGE OR REFUND ON ACCESSORIES. WE DO NOT ACCEPT RETURNS OR EXCHANGES FROM ABROAD.


 

Payment Methods

You can place your order via the internet.
All major credit cards.
Personal or Business Cheque. Please note: we will not send out an order until the cheque has cleared


General Information
We deliver to the UK and most EU countries. However, please be advised that we cannot accept returns from abroad.
We accept the following methods of payment: Visa, Mastercard, maestro and Solo cards.

Privacy Statement
We are committed to protecting your privacy. We will only use the information collected from you lawfully (in accordance with the Data Protection Act 1998).